CRISIS OPTIONS

Outlines for 5-Day Basic and Advanced Refresher, please scroll down.

Hostage / Crisis Negotiation
First Responder

Training personnel to serve effectively as first responders can have a significant positive effect on the outcome of a hostage / crisis incident.

In addition to law enforcement and corrections personnel, this course provides beneficial information for school districts, colleges, government agencies, hospitals, treatment facilities, and others who may be faced with making the initial response to a hostage or crisis situation.

2-day course: 14 classroom hours.

Topics covered:

- Employee safety
- Establishing perimeters and isolating the crisis site
- The first contact
- The Crisis Management Plan
- Obtaining intelligence
- Communicating Safely
- Overview of negotiation principles
- Using active listening skills
- Having "difficult conversations"
- Pre-incident logistics (resources, floor plans, equipment, etc.)
- Basic suicide awareness
- Record-keeping during an incident
- Successful transitions
- Emotional first-aid
- Role-play: simulated drill

Other topics can be added that are unique to specific populations.
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Please note: The 5-day Basic Training and 3-Day Advanced Refresher in Hostage/Crisis Negotiation are appropriate for Sworn Law Enforcement Officers and Mental Health Professionals who are invited to participate by their local police departments.

Hostage/Crisis Negotiation: 5-Day Basic Training
for sworn Law Enforcement Officers and invited Mental Health Professionals

- Application of crisis negotiation principles to a variety of interventions in law enforcement
- Bargaining techniques versus crisis intervention techniques
- Dealing with demands and stalling for time
- Using active listening RESPONSE skills effectively
- The Stockholm Syndrome
- Working as a team with tactical elements
- High risk factors
- Suicide by cop
- Negotiator wellness
- Deviating from guidelines
- Calling a time-out
- The "Boss" and non-law enforcement negotiators
- Mental health professionals as part of the team
- Telephone versus face-to-face negotiations
- Tape recorders and the negotiator
- Common negotiation team errors
- Selecting the negotiator
- Planning the surrender
- Introduction to crisis management
- Potential problem words / phrases
- Stress induced problems in the resolution of a crisis
- Indicators of negotiation progress
- The crisis prone individual
- Role-play: simulation drill

Hostage/Crisis Negotiation: 3-Day Advanced / Refresher Training
for sworn Law Enforcement officers and invited Mental Health Professionals

- Reinforce / review basic hostage/crisis principles
- An in-depth look at the 6 principles of the psychology of compliance and their significance in a crisis situation
- Strategies for coming to mutually acceptable agreement when in conflict
- Understanding the significance of the complexities of one's ""Life Puzzle" to the negotiator and to those in crisis
- Communication skills to assist individuals in crisis
- Role-play: simulation drill

To bring this dynamic, interactive program to your organization,
contact Jim and Jeanne Caverly at Crisis Options.